Privacy Policy
Effective Date: July 2026
Website: SouthlakeTennis.com
Organization: Southlake Tennis Center
Southlake Tennis Center respects your privacy and is committed to protecting the personal information you share with us through our website, online registration systems, facility services, programs, events, and communications.
This Privacy Policy explains how we may collect, use, store, and protect information from visitors, members, program participants, parents, guardians, and other users of the Southlake Tennis Center website.
Information We Collect
Southlake Tennis Center may collect personal information when you:
Register for a membership, class, camp, league, tournament, lesson, or special event.
Reserve a tennis court or participate in facility activities.
Submit an online form or contact request.
Purchase items, services, gift cards, or Pro Shop products.
Sign up for email updates or facility communications.
Contact us by phone, email, or through the website.
The types of information collected may include:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth or participant age
- Parent or guardian information for minors
- Emergency contact information
- Program registration details
- Membership type or residency-related information
- Payment or billing information
- Communication preferences
- Information voluntarily submitted through forms or inquiries
Southlake Tennis Center requires a free membership to participate in facility activities, including court reservations, programs, lessons, leagues, camps, and tournaments. Membership details may be based on current residency status, including Southlake Resident or Non-Resident Membership.
How We Use Your Information
Southlake Tennis Center may use collected information to:
- Process memberships, registrations, reservations, and payments.
- Communicate about classes, camps, leagues, tournaments, lessons, special events, and facility updates.
- Send weather-related closures, schedule changes, cancellation notices, or emergency updates.
- Respond to questions, comments, and service requests.
- Manage player accounts, balances, program participation, and facility access.
- Improve website functionality, customer service, programs, and facility operations.
- Support safety, security, and emergency response procedures.
- Comply with legal, administrative, municipal, or operational requirements.
Southlake Tennis Center may use email to contact players when events are canceled due to weather or facility closures, as noted in the facility weather policy.
Payment Information
When you make a purchase, register for a program, reserve a court, or pay an activity fee, payment information may be processed through a secure third-party payment provider or registration platform.
Southlake Tennis Center does not intend to store full credit card numbers directly on its website. Players may choose to place a credit card on file for convenience, and Southlake Tennis Center may charge players for certain activities in accordance with cancellation deadlines, payment policies, or outstanding balances.
Photos, Videos, and Media
Photos and video footage may be taken periodically during classes, camps, events, athletic programs, tournaments, and facility activities. These photos and videos may be used in Southlake Tennis Center publications, promotional materials, website content, social media, and other facility communications.
Southlake Tennis Center states that photos and video footage taken for facility use are the property of Southlake Tennis Center and will not be distributed to private entities. Guests may not take photo, video, or audio recordings of other guests or team members without permission. Camera-equipped devices may not be used in locker rooms.
Minors’ Information
Southlake Tennis Center offers programs, camps, classes, and activities for junior players and children. When information is collected about a minor, it should be provided by a parent or legal guardian.
Information about minors may be used to:
- Register the child for programs or activities.
- Communicate with parents or guardians.
- Support safety, supervision, and emergency procedures.
- Manage class participation, attendance, and program placement.
Southlake Tennis Center may collect parent or guardian contact information, participant age, emergency contacts, and relevant program details as needed for youth programming.
Security and Facility Monitoring
Southlake Tennis Center uses reasonable administrative, technical, and physical safeguards to help protect personal information.
For safety and security purposes, Southlake Tennis Center is protected by 24-hour audio and video surveillance. Cameras may be in use, and visitors may be recorded to support facility safety and security.
Cookies and Website Analytics
The Southlake Tennis Center website may use cookies, analytics tools, or similar technologies to understand how visitors use the website, improve user experience, measure website performance, and support online functionality.
Information collected through these tools may include:
- Browser type
- Device type
- IP address
- Pages visited
- Time spent on the website
- Referral sources
- General location data
Users may adjust browser settings to refuse cookies or receive alerts when cookies are being used. Some website features may not function properly if cookies are disabled.
Third-Party Services
Southlake Tennis Center may use third-party platforms or service providers to support:
- Online registration
- Court reservations
- Payment processing
- Email communications
- Website hosting
- Analytics
- Program management
- Customer service tools
These third parties may collect, process, or store information as needed to provide their services. Southlake Tennis Center encourages users to review the privacy policies of any third-party websites or platforms linked from SouthlakeTennis.com.
Sharing of Information
Southlake Tennis Center does not sell personal information.
Personal information may be shared only when necessary to:
- Provide requested services or programs.
- Process payments or registrations.
- Communicate with participants or account holders.
- Support facility safety, security, or emergency response.
- Comply with applicable laws, court orders, municipal requirements, or public records obligations.
- Work with authorized service providers who support website, registration, payment, or communication functions.
Public Records Notice
Southlake Tennis Center is associated with the City of Southlake. Information submitted to Southlake Tennis Center or through related systems may be subject to applicable public records laws, municipal recordkeeping requirements, or legal disclosure obligations.
Links to Other Websites
The Southlake Tennis Center website may include links to third-party websites, registration platforms, payment portals, social media pages, or other online resources. Southlake Tennis Center is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of those websites before submitting personal information.
Email Communications
By submitting your contact information, registering for programs, or creating an account, you may receive emails related to Southlake Tennis Center programs, reservations, events, facility updates, weather closures, account activity, or service communications.
Users may unsubscribe from promotional email communications when available. Transactional, safety, account-related, or program-related emails may still be sent when necessary.
Data Retention
Southlake Tennis Center may retain personal information for as long as necessary to provide services, manage accounts, comply with legal or municipal requirements, resolve disputes, process payments, maintain records, and support facility operations.
Your Choices
You may contact Southlake Tennis Center to:
- Update your contact information.
- Ask questions about your account or membership.
- Request changes to communication preferences.
- Ask how your information is used.
- Submit privacy-related questions or concerns.
Accessibility
Southlake Tennis Center encourages participation by everyone and will make reasonable accommodations when needed for successful inclusion in programs and services in accordance with the Americans with Disabilities Act.
Changes to This Privacy Policy
Southlake Tennis Center may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Continued use of the website or participation in Southlake Tennis Center programs after updates are posted means you acknowledge the revised policy.
Contact Information
For questions about this Privacy Policy or Southlake Tennis Center’s privacy practices, please contact:
Southlake Tennis Center
450 W. Southlake Blvd.
Southlake, TX 76092
Phone: (817) 421-5605
Email: info@southlaketennis.com
Website: SouthlakeTennis.com