Member Guide

All guests visiting the facility are expected to always exhibit appropriate behavior while participating, spectating, or attending any program, event, or activity. This includes classes, drills, tournaments, and meetings. The following rules are in place to ensure guests’ safety and satisfaction while enjoying Southlake Tennis Center.

• All entrants to Southlake Tennis Center must check in with our front desk before heading out to the tennis courts.
• Guests should help maintain a family atmosphere by showing courtesy and respect to all guests and facility team members.
• Proper attire and footwear must be worn in all areas of the facility. Shirts must be worn at all times. Non-marking tennis shoes are required on the courts. The Southlake Tennis Center reserves the right to define inappropriate attire when necessary.
• No guest shall behave in such a manner as to jeopardize the safety, health, or well-being of themselves, team members, other guests, or the facility. Such behavior, including abusive or profane language, may be grounds for expulsion.
• Guests shall take direction from all facility team members.
• Guests playing music must utilize headphones only unless previously approved by the front desk staff.
• Guests utilizing facility equipment are responsible for its undamaged and timely return.
• No horseplay or misuse of equipment or of the facility will be permitted.
• Southlake Tennis Center is not responsible for lost, stolen, or damaged items or items left in lockers.
• All injuries on premises must be reported immediately to a team member.
• Pets are not permitted except for active service animals of our guests, which must be approved at the front desk prior to proceeding out to the courts.
• Smoking, electronic cigarettes, or use of any tobacco product is prohibited inside the tennis center facility, including the courts and deck area.
• The use of alcohol and illegal drugs is strictly prohibited on the premises of the facility.
• Admission to Southlake Tennis Center may be denied for the following reasons: suspected of being under the influence of drugs or alcohol, evidence of a contagious disease, and any person deemed detrimental by management to the safety of themselves or others.
• Glass containers are prohibited.
• Loitering, soliciting, gambling, and panhandling are prohibited.
• Any group wishing to host an organized event must receive advance written approval.
• Only Southlake Tennis Center team members and authorized instructors performing within the scope of their duties may train or instruct guests. No unauthorized personal trainers, instructors, or coaches are allowed to use Southlake Tennis Center to train or instruct guests.
• You may not bring your own ball machine or court equipment.
• You may bring in baskets of balls/hoppers only if it can be determined that you are working with a family member.
• You may not, at any time, remove equipment from the courts, such as ball mowers or teaching equipment. These are to be considered permanent fixtures.
• You may not solicit in person or in writing on the premises. The Southlake Tennis Center retains sole discretion to determine whether a member or guest is engaged in soliciting.
• Team Members reserve the right to remove anyone from the facility who is found in violation of the above rules or is otherwise disruptive to other guests.
• A member or guest who violates established rules, policies, or procedures is subject to disciplinary action up to and including expulsion.